Return & Exchange Policy
At Yukawholesalestore.com, we specialize in Business-to-Business (B2B) wholesale transactions. Our policies are designed to reflect the nature of wholesale trade, focusing on quality assurance and efficient supply chain management rather than individual retail consumer rights. We kindly request that all our partners familiarize themselves with our policy before placing an order.
Our B2B Commitment As a dedicated B2B supplier, Yukawholesalestore.com operates under a strict wholesale return and exchange policy. Unlike retail purchases, we do not accept returns based on subjective preferences, overstock, or unsold merchandise. Our commitment is to provide you with high-quality products that meet our manufacturing standards, and our return policy is exclusively geared towards rectifying genuine manufacturing defects.
Eligibility for Returns & Exchanges Returns and exchanges are exclusively accepted for items that are found to have manufacturing defects or are faulty upon arrival. This policy ensures that you receive the goods as intended, free from production errors.
To be eligible for a return or exchange due to a manufacturing defect, you must notify Yukawholesalestore.com within seven (7) calendar days of receiving your shipment. Any claims made beyond this 7-day period will not be accepted.
All returned items must be in their original, complete, and unbroken pack/series (as originally shipped). Products that have been worn, washed, altered, or damaged after delivery by the customer are not eligible for return or exchange. The integrity of the original series/assortment must be preserved for a return to be processed.
Non-Returnable Items Please be advised that Yukawholesalestore.com does not accept returns for unsold merchandise, overstock, or items that did not meet customer sales expectations. Our wholesale model requires careful purchasing decisions by our B2B clients, and we cannot accommodate returns for commercial reasons unrelated to product defects.
Additionally, items without their original tags, packaging, or those that show signs of use, alteration, or damage not attributable to manufacturing defects will not be accepted for return or exchange.
How to Initiate a Return or Exchange If you believe you have received a defective product, please follow these steps within the 7-day notification window:
- Contact Us: Email our customer service team at yukaistanbul@gmail.com with your order number or whatsapp +905350779230
- Provide Details: Clearly describe the manufacturing defect and provide comprehensive photographic evidence (high-resolution images of the defect and the overall product/pack).
- Await Instructions: Our team will review your request and provide detailed instructions on how to proceed, including return shipping information if applicable.
Inspection and Resolution Upon receipt of the returned item(s), our quality control team will rigorously inspect the product to verify the reported manufacturing defect. This inspection process is crucial to ensure compliance with our return policy. If the defect is confirmed, Yukawholesalestore.com will, at its sole discretion, offer one of the following resolutions:
- Replacement: Ship a replacement for the defective item(s), subject to availability.
- Store Credit: Issue store credit for the value of the defective item(s).
- Refund: Process a refund to your original payment method for the value of the defective item(s).
Please note that refunds may take 5-10 business days to process depending on your bank or payment provider.
Shipping Costs for Returns For confirmed manufacturing defects, Yukawholesalestore.com will cover the standard shipping costs associated with returning the defective item(s) and sending out a replacement (if applicable). In cases where a return is initiated but no manufacturing defect is found upon inspection, the customer will be responsible for all shipping costs, and the item(s) will be returned to the customer.
Important Notes This B2B Return & Exchange Policy is subject to change without prior notice. We encourage our partners to review this policy periodically. By placing an order with Yukawholesalestore.com, you acknowledge and agree to adhere to the terms outlined herein.